Return & Refund Policy

Last Update: April 23, 2025

At The Movie Fashion, we’re passionate about bringing iconic, screen-inspired style into your wardrobe. Every piece is crafted with care, but if something doesn’t meet your expectations, we’re here to make things right. Below is everything you need to know about returns, refunds, and support.

30-Day Return Guarantee

You may return any item within 30 days of receiving your order.

1. Return Eligibility

You can request a return for items purchased directly from our website if:

The request is made within 30 days of delivery
The item is unused, unworn, and in original condition
All tags, labels, and packaging are intact
The product is not marked as final sale, clearance, or custom-made

Returns that don’t meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, email sales@themoviefashion.com with the subject:
“Return Request – [Your Order Number]”

Please include:

Your full name and contact details
The item(s) you wish to return
Reason for the return
At least 2 clear photos (required if the item is damaged or defective)

Our support team will respond within 24 hours with next steps.

3. Return Shipping

If your return is approved:

You’ll receive a Return Authorization Number (RAN)
For size changes or personal preference, return shipping is your responsibility
Items must be sent back in original packaging to the address we provide

Items should be shipped back promptly after approval.

4. Refund Process

Once we receive and inspect your return:

Approved refunds are processed within 5 – 7 business days
Refunds are issued in full, no restocking or hidden fees.
Refunds are issued to your original payment method
You’ll receive a confirmation email once completed

If you don’t see the refund right away, please check with your bank or card provider.

5. Exchanges

Customers can place a new order for the desired item.
If you need a different size, color, or style, return the original item.

This ensures faster processing and availability.

6. Non-Returnable Items

We cannot accept returns for:

Custom or personalized jackets
Final sale or clearance items
Items returned after 30 days
Products missing original packaging or tags
Items damaged due to wear, misuse, or alterations

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days at sales@themoviefashion.com.

Include:

Photos showing the issue
A brief description
Your order number

We’ll arrange a replacement, repair, or full refund based on your preference.

8. Missing Refunds

If your refund hasn’t arrived within 10 business days after confirmation:

Check your bank or card statement
Contact your payment provider
If still unresolved, email sales@themoviefashion.com with:
“Missing Refund – [Order Number]”

We’ll get back to you within 48 hours.

9. Order Cancellations

Orders can be canceled within 12 hours of placement.
After processing or shipment, orders cannot be canceled.
Customers may request a return after delivery in accordance with our return policy.

If your order has already shipped, you can request a return after delivery.

10. Policy Abuse

We reserve the right to deny returns if there is:

Repeated misuse of the return policy
Attempts to return used or altered items
Fraudulent activity

Such cases may result in restrictions on future orders.

11. Disputes & Chargebacks

We strongly encourage you to contact us before initiating a chargeback. Our team is committed to resolving any issues fairly and promptly. Unauthorized chargebacks may affect future purchases.

12. Contact Us

For help with returns or refunds:

Email: sales@themoviefashion.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

Your satisfaction matters to us. Thank you for choosing The Movie Fashion, where cinematic style meets every day wear.

Company Information:

Business Name: THE MOVIE FASHION
Founded: 2018
Email: sales@themoviefashion.com
Business Hours: Monday – Friday, 09:00 AM – 6:00 PM (PST)